Do not send protected health information (PHI) to any Medicaid email address. There may be some risk that the information in the email could be intercepted and read by a third party during transmission. If you need to send PHI or other sensitive information to us electronically, please use a secure method.
Call: In the Salt Lake City area (801) 538-6155
In Utah, Idaho, Wyoming, Colorado, New Mexico, Arizona, and Nevada, toll-free 1-800-662-9651
From other states (801) 538-6155
Monday through Friday, 8:00 a.m. – 5:00 p.m. MST (Tuesday hours are 11:00 a.m. – 5:00 p.m.)
Closed on all state and federal holidays
Utah Department of Health and Human Services
Division of Integrated Healthcare
P.O. Box 143106
Salt Lake City, UT 84114-3106
Martha S. Hughes Cannon Building*, 288 North 1460 West, Salt Lake City, Utah
*This is a secure building and the public may not enter secured areas unless accompanied by an employee
Request an application be mailed to you, ask questions or learn more about Medicaid, call: 1-888-222-2542
For questions about your eligibility or to apply by phone, call the Department of Workforce Services (DWS):
Salt Lake County (801) 526-0950 or toll-free 1-866-435-7414
For website issues or questions, email:
MedicaidOps@utah.gov
To request electronic copies of official Medicaid materials, email: MedicaidOps@utah.gov
For member concerns or complaints, please contact your health or dental plan, a Health Program Representative (HPR) at 1-866-608-9422, or your waiver case manager. If you cannot resolve your concerns with your health or dental plan, an HPR, or your waiver case manager, contact Medicaid’s Constituent Services Representative.
For provider concerns or complaints, please contact the member’s health or dental plan. If you cannot resolve your concerns with the health or dental plan, contact Medicaid’s Constituent Services Representative.
Call: (801) 538-6417 or toll-free 1-877-291-5583
If a Medicaid member, provider, or other interested party is dissatisfied with an action taken by Utah Medicaid, they can request a hearing or file an appeal.
For questions about Medicaid benefits or health plans, call: 1-866-608-9422
For questions about eligibility, contact the Department of Workforce Services (DWS):
Call: Salt Lake City area (801) 526-0950 or toll-free 1-866-435-7414
Fax paperwork: Salt Lake City area (801) 526-9500 or toll-free 1-877-313-4717
Mail paperwork:
Imaging Operations
P.O. Box 143245
Salt Lake City, UT 84114-3245
For complaints regarding an application and/or eligibility, contact DWS Customer Relations: (801) 526-4390 or toll-free 1-800-331-4341 or email DWS_Constituent_Services@utah.gov
Log in to MyBenefits to view information about your eligibility status, health or dental plans, and co-pays.
Contact information for Medicaid managed care plans (health, dental, UMIC, PHMP, CHIP and substance use disorder)
For help selecting a managed care plan, call an HPR: 1-866-608-9422
To pay your Spenddown or CHIP premium, contact DWS:
Call: Salt Lake City area (801) 526-0950, Option 4 then Option 2
or toll-free 1-866-435-7414, Option 4 then Option 2
Mail:
Business Office
P.O. Box 143250
Salt Lake City, UT 84114-3250
Contact the Office of Recovery Services opens in a new tab if you have any other type of health insurance.
Call: (801) 536-8798
Fax: (801) 536-0377
Veterans with questions related to Medicaid may contact the Division of Integrated Healthcare Constituent Services Representative.
Call: (801) 538-6417 or toll-free 1-877-291-5583
Information about Medicaid’s estate recovery policy.
Contact Medicaid Recovery opens in a new tab at the Office of Recovery Services
Call: (801) 536-8798
Fax: (801) 536-0377
For questions about Medicaid coverage policy, email: dmhfmedicalpolicy@utah.gov